Questions and answers

No. You connect a bot you create with @BotFather and everything else runs here. There is nothing to install and nothing to keep running.

No. Signing up is five steps, and each one asks a single question: your bot's token, your channel, your plan, your payment details, and a code you send to your own bot to prove it is yours.

Open @BotFather in Telegram, send /newbot, and it walks you through naming it. The last thing it sends you is the token — paste that in.

Either. How many you can connect depends on your package (channels and groups count together), and the pricing page shows each package's limit. Add your bot as an administrator with permission to invite users, and it can manage access to that chat.

Minutes, if you already have the channel. The slowest step is usually creating the bot in @BotFather.

Yes. The Free package costs nothing per month and takes 5% commission on what you actually earn. If you earn nothing, you owe nothing.

By card through your own Stripe account, with PayPal, with Telegram Stars inside Telegram, or with USDT to your own wallet. You switch on the ones you want and ignore the rest. All four are on every package, the free one included.

Straight into your own account with whichever provider you set up. We never hold it at any point, which is also why commission is invoiced to you separately rather than deducted from your takings.

TRC20, ERC20, BEP20 and Solana, on every package. You enter an address for each one you want to accept, and each is checked against that chain's own format before it is saved.

Card payments through Stripe once its webhook signing secret is saved, PayPal checkout once its Webhook ID is saved, and Telegram Stars. The provider tells us with a signed message we verify, and access is granted immediately. Everything else waits for you to approve it: USDT, which arrives on a chain we do not watch, manual payment methods (a paid-package feature) such as a bank or PayPal transfer you set up yourself, and Stripe without that secret. PayPal checkout without its Webhook ID is not offered to your subscribers at all.

It appears in your payments queue, in your dashboard and in your bot, with the amount and the transaction the subscriber gave you. You check it and press approve; the subscriber is let in straight away.

Nothing happens. No subscription starts and nobody is added to your channel. The subscriber can simply try again.

You refund through your own provider, the same way you would any other charge — the money is in your account, not ours. Refunded amounts are not counted as earnings, so you are not charged commission on them.

Prices are set in US dollars. Stripe and PayPal show your subscriber their own currency at checkout, and Telegram converts to Stars.

Free: no monthly fee and 5% commission. Paid: $50 a month and 3%. Professional: $199 a month and 2%. MAX: $499 a month and 0% commission. The commission is the only other charge, and it is only ever on money you actually received. The four payment methods — card, PayPal, Stars and USDT — are on every package, the free one included. What the paid packages add is features: discount codes, messaging all your members at once, your own referral programme, selling services, products and courses, community and media tools, and manual payment methods you set up yourself and approve by hand, among others. Win-back offers start at Professional, and one plan opening several channels comes, today, only with MAX. The pricing page shows each package's price, commission and main limits, and your dashboard's package page lists every feature a change of package adds or removes.

On what your subscribers actually paid you in the period, minus anything you refunded. The rate in force when the period closes is the rate charged, and changing package later does not rewrite an invoice already raised.

Weekly. If you owe nothing for a period, no invoice is raised at all.

In USDT, on TRC20, ERC20, BEP20 or Solana. Your invoice shows an exact amount — down to the cent — which is what lets your transfer be told apart from everybody else's. Send it, then paste the transaction number.

Because two people owing the same amount would send identical transfers, and neither could be matched to its invoice. The odd cents are how yours is recognised.

You get three days' grace after the due date, with reminders before and after it. After that your bot stops serving until the invoice is settled.

No. Nobody is removed from your channels and no subscription is cancelled. While your bot is suspended it answers with a short notice that it is unavailable, instead of its normal menu, and takes no new subscriptions or payments. It starts serving again the moment every open invoice is settled.

Yes. The new rate applies to periods that close after the change; invoices already raised keep the rate they were calculated with.

Your bot removes that person from the channels the plan opened, by itself, on time. They are removed, not banned, so they can come straight back by renewing.

Yes — three days before, and again the day before, in their own language. Each reminder is sent once.

The time is added to what they have left. Renewing early never costs somebody the days they already paid for.

On a package that allows several channels per plan, yes; today that is MAX: you choose which chats each plan unlocks, and a subscriber gets a separate single-use invite for each one. On the other packages it is one channel per plan — you can still sell several plans.

Each link works once and belongs to one person. Sharing it does not let a second person in.

Yes, with a redeem code. You generate one, they send it to your bot, and it grants a subscription without a payment. A single-use code cannot be used twice.

No. A channel added after a plan was sold does not widen what that plan already opened. You decide explicitly what each plan unlocks.

Either. They are two windows onto the same thing: change a price on the dashboard and your bot is already selling at it; switch a payment method on inside the bot and the dashboard has it too.

Yes. Your bot has an owner panel with the same controls — plans, payments, subscribers and settings — so a phone is enough.

Yes. Your bot asks four questions — name, length, price, description — one at a time. A wrong answer is asked again on its own rather than starting over.

Yes. Hiding takes it off the list your subscribers see and leaves everyone already on it exactly as they were.

It is encrypted the moment you paste it and never shown again — not to us, not back to you, not in any log. You can replace it whenever you like.

No. Payments go from your subscriber to your own account, using your own keys. We record that a payment happened so access can be granted and commission can be worked out; the money itself never passes through us.

No. Every record belongs to exactly one account, and that separation is enforced by the database itself rather than by remembering to filter.

Your channels and your subscribers are yours and stay where they are — they are in Telegram, not here. Ask us and your account's records are removed.

It is encrypted at rest and never rendered back into a page or written to a log. When you replace one, the old value is overwritten rather than kept.

Three things, in order: that your account is active and has no unpaid invoice, that the bot is still an administrator of the channel, and that its token has not been revoked in @BotFather.

Check the payment's status first. If it is a USDT payment it is waiting for you to approve it. If it is confirmed, check the bot is still an administrator of that channel with permission to invite.

Tell us with the transaction number before you send anything else. A transfer to an address on another chain cannot be recovered by us, so the important thing is not to send a second one until we have looked.

USDT and manual payments (a paid-package feature) are confirmed by a person, so there is a wait. Card, PayPal checkout and Stars confirm themselves within seconds — if one of those is still pending, the provider has not told us it succeeded, or, for a card payment, the seller has not saved the Stripe signing secret yet.